Ready to support you, whenever you need us
Great value Managed IT Support Solutions for your business
Services We Provide
Remote IT Management
Taking care of all your computers, laptops and users. Our state-of-the-art monitoring agent allows us to support you no matter your location, home, office, or the coffee shop. If you have an internet connection, we’re here to help.
Email and Communications
Allow us to take care of your Email hosting, with a bunch of extras included as standard such as 1TB OneDrive Storage per user, Microsoft Teams for collaboration, Word, Excel and everything else you would expect.
Backups and Disaster Recovery
Our optional backup service means you are protected from disaster, allowing you to go about your business with minimal disruption. Backups are stored safely off-site and have the option for replication for extra peace of mind.
About Us
There when you need us, and making sure everything is in order when you don’t
We take care of your IT, so you don’t have to .. and we won’t charge you the earth for the privilege.
Our customers consist of one-man-bands, startups and established businesses, but they all have one thing in common – to gain more control over their IT.
In addition, we proactively work behind the scenes to make improvements to your systems (at no extra cost), which will reduce the number of problems you experience in the future, and consequently reduce the amount of reactive support we need to carry out for you. It’s a win-win situation!
In addition, we are Sage Software specialists and have years of experience with hosting, deploying and upgrading Sage solutions including Sage Practice Solution, Sage Accounts 50, Sage Payroll, Sage Taxation and more.
Frequently Asked Questions
What if I already have email hosting?
If you're subscribing to one of our O365 packages, the migration is on us. You'll also benefit from free Office 365 support, upgrades, resets and changes as standard.
Do you offer any additional services?
Yes, we also offer the following services, feel free to contact us for a quote:
- Server hosting (and migration, if required)
- Server management
- Phone systems via Microsoft Teams
- Supply/install of new PC's and equipment
- Backup and disaster recovery
- Advanced email spam filtering
- Consulting
What does the remote IT support service include?
All Remote IT Support packages include the following as standard:
- Unlimited remote support cases and case management
- Daily diagnostics and remote health checks
- Licenced and managed anti-virus software
- PC patch Management
- Software upgrades
- IT Strategy Consulting
- Bi-annual service review meetings
- Onsite support in the event that an in-scope issue cannot be resolved remotely
- New machine setup
- Project assistance (additional cost, depending on scope)
- Backup monitoring and reporting (if subscribed to backup package)
- As your business cannot afford downtime, we offer a standard guarantee on ticket response times within working hours. We will have somebody looking at your issue within 2 business hours, or your monthly fee credited (for affected machine).
Can you view or control my screen without my permission?
No, we are not able to view or control you screen or files until you have responded to a pop-up on your computer granting access for remote IT support. Similarly, once we have closed remote access to your computer, we will not be able to access it again until you have again requested and confirmed remote access. We will have the ability to install/administer your anti-virus software and monitor your PC to proactively prevent issues, but this takes place in the background and does not affect your usage of the PC.
Is remote access secure?
Yes. There is a secure, 256-bit connection between the support engineer’s computer and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. This is the same type and level of encryption used by large banks to keep your information secure.
Is remote support easy?
Yes. After you have followed initial setup steps (with guidance) you don’t need to do anything. Simply email us to make us aware of your issue and one of our specialist IT support technicians will investigate your issue, just as if he was sitting at your desk.
Packages and Pricing
Our Packages
We offer one package, priced per user/machine, with several bolt-ons available to ensure your business IT needs are fulfilled.
 
There are no hidden setup/onboarding costs.
Standard Features
- Easy to engage – raise your faults via email or helpdesk
- Service Level Agreements – Pre-agreed response times or your monthly fee refunded
- Free physical visits if fault cannot be fixed remotely (T&C apply)
- Half price labour for any work outside of scope
Volume Discounts
Volume discount available for business customers (discounts applied to overall package price and includes Bolt-Ons):
- 3 or more machines – 5% discount
- 8 or more machines – 10% discount
- 15 or more machines – 12% discount
Core Offering
Bolt-Ons
Registered Address (Not Trading Address):
Fast Response IT,
134 Balcarres Road,
Leyland,
Lancashire,
PR25 3ED
Email Address (for sales/general enquiries only):
mail@fastresponseit.co.uk
Email Address (for requesting support): support@fastresponseit.co.uk
Email Address (for requesting support): support@fastresponseit.co.uk